Service Desk

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Support is not available on the weekends. \nNOTE: Due to the current coronavirus (COVID-19) situation and limitations on non-essential business operations, warranty replacements for physical game copies and Collector’s Edition items are currently unavailable until restrictions are lifted. If you have any issues with your items, please do still contact us, as we are keeping track of all reports to address when normal business operations resume. We also recommend contacting the retailer you purchased from for additional options as they may have a more immediate option for replacement. \nAs soon as we are able to send out warranty replacement items again, all affected customers who have written in will be notified. Our sincerest apologies for the inconvenience, and we thank you for your understanding.","translations":{"en-US":{"helpCenterTitle":"How can we help you?","sharedPortalName":"Capcom Help Center","announcementHeader":"CAPCOM USA SUPPORT HOURS","announcementMessage":"Monday - Friday\n8AM Pacific - 5PM Pacific\n(Live chat services are not available. Please expect up to 3-5 business days for response times.)\nSupport is not available on the weekends.\n\nNOTE: Due to the current coronavirus (COVID-19) situation and limitations on non-essential business operations, warranty replacements for physical game copies and Collector’s Edition items are currently unavailable until restrictions are lifted. If you have any issues with your items, please do still contact us, as we are keeping track of all reports to address when normal business operations resume. We also recommend contacting the retailer you purchased from for additional options as they may have a more immediate option for replacement.\n\nAs soon as we are able to send out warranty replacement items again, all affected customers who have written in will be notified. Our sincerest apologies for the inconvenience, and we thank you for your understanding.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#004099","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6c1157fc-4b9a-48d4-9e5d-77b77d3fcbb3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYzFlZjgzMy03NjQ3LTQyYWEtYjA0Yy04YjY5ZWEyOTk4YjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZjMTE1N2ZjLTRiOWEtNDhkNC05ZTVkLTc3Yjc3ZDNmY2JiMyI6WyJyZWFkIl19LCJleHAiOjE1OTEzNzUyNzYsIm5iZiI6MTU5MTM3NDYxNn0.xaQRDDS8BpoZ1BZ6qhAxGpFy8uzvuHd7d-BzgnH3P9s&client=dc1ef833-7647-42aa-b04c-8b69ea2998b5&height=300&mode=fit","bannerMediaApiFileId":"6c1157fc-4b9a-48d4-9e5d-77b77d3fcbb3","useDefaultBanner":false,"isBannerAvailable":true},"portals":[{"id":"1","key":"fsdp","name":"Capcom USA Support","description":"Welcome to the Support Portal for Capcom USA! Search for help articles in the search bar or select a category below.\n\nPlease note that this line of contact is primarily for Capcom USA customers in North America. For the best possible support for your region and language, please contact your corresponding team:\n\nFor European / UK inquries; please reach out to feedback@capcom.com. \nFor Asia territory inquiries; please visit: <a href=\"https://www.asia.capcom.com/\" class=\"external-link\" rel=\"nofollow noreferrer\">https://www.asia.capcom.com/</a> (They can also be reached by e-mail at info-asia@capcom.com).\n\nFor inquiries regarding Capcom Mobile titles on iOS / Android, please visit the following link: \n<a href=\"http://www.us.capcommobile.com/main#support\" class=\"external-link\" rel=\"nofollow noreferrer\">http://www.us.capcommobile.com/main#support</a>\n\nThis site is owned and operated by Atlassian and governed by Atlassian’s privacy policy. \n<a href=\"https://www.atlassian.com/legal/privacy-policy\" class=\"external-link\" rel=\"nofollow noreferrer\">https://www.atlassian.com/legal/privacy-policy</a>","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/3"}],"sharedPortal":{"name":"Capcom Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://capcomusasupport.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}}}

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